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Delay in inputing symbol

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    Delay in inputing symbol

    when I type a symbol into a chart or any other input field (like market analyser) there is a delay of 7 second delay before the instrument is shown while some charts will turn black. As well, sometime the input screen will not appear.

    #2
    Hello adl_ng,

    Thank you for your post.

    Please send me your log and trace files so that I may look into what occurred.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 3308712 ATTN Spencer F.
    Spencer F.NinjaTrader Customer Service

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