Missing candlesticks

[alcorr247]

On a 5minute chart I am using the same indicators/settings as I have for a while but today I am missing quite a few candlesticks on my chart.

[NinjaTrader_ChristopherJ]

Hello alcorr247,

To load any missing data from the historical data server right click in your chart and select "Reload All Historical Data".

[alcorr247]

I already did so several times. I even deleted historical data and reloaded it which has done the trick for other problems in the past. The issue is still persisting.

[NinjaTrader_ChristopherJ]

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body, than instrument/expiry you have selected in your chart and a check in the box for "Log and trace files".

[thepastor77]

Hi there,

Was there any progress on this as I have this problem right now. I have a lot of candles missing on my chart too.

[Alpha2Omega007]

So I may look into this further please go to Help->Email Support and be sure to include Attn: Chris Jameson in the Subject line, a link to this thread in the body, than instrument/expiry you have selected in your chart and a check in the box for "Log and trace files".

Chris,

I created the below mentioned post with all the info you are asking for.

https://forum.ninjatrader.com/forum/ninjatrader-8/platform-technical-support-aa/1312723-different-set-of-data-missing-on-multiple-hds-servers

Hope this helps to resolve this issue ASAP.

[NinjaTrader_Erick]

Hello thepastor77 and Alpha2Omega007

Thank you very much for reaching out.

We have received reports that some of our historical data servers are missing data from most CME instruments.

Our technology team is working to resolve this problem.

Unfortunately, this means you will either have to wait until it completes, or keep trying to reboot until you are connected to a different historical data server (HDS). Unfortunately there is no way to manually choose your server.

Until we have been able to complete the process, please try clearing your old historical data.

You can clear old historical and cache data by doing the following:

- Shut down NinjaTrader 8

- Go to your computer's 'Documents/NinjaTrader 8/db' folder

- Delete the files inside the 'cache', 'day', 'minute', and 'tick' folders.

- Important: Do not remove any other files inside the NinjaTrader 8 Documents folder.

-Restart your PC


Then restart your NinjaTrader platform and try to connect to the market data again.

- Once connected, right-click on the chart and select "Reload all historical data".

- If the data still does not load, repeat the above process until you connect to a different historical data server and the chart populates.

Unfortunately, there is no way to specify the Historical Data Server, so you will have to repeat the above process until you connect to a different server.

Once we have been able correct the servers and populate the information, the data gaps will no longer be a problem.

Thank you for your patience and understanding.