Available Connections: Missing NinjaTrader Continuum option

[HASSNOV]

Hi, so I just downloaded NT8. I signed up for the free live market data for futures, but when I go to try to connect, there is no NT Continuum option. Not sure now to proceed. The version that I am using is 8.0.24.3 64-bit. Thanks for any assistance that you are able to give me.

[NinjaTrader_Marco]

Hello,

Thanks for your post.

It sounds like you're experiencing some general network connectivity issues preventing you from accessing the license servers..

The first thing I would recommend doing is shutting down NinjaTrader and restarting your modem/router.

If you have an antivirus/firewall installed you will want to add NinjaTrader to its exceptions list.

Using a hard wired Ethernet connection rather than WiFi can also provide a much higher quality connection.

To resolve general network connectivity issues, I recommend the following steps (test for the issue after each step):

• Restart NinjaTrader
• Restart your modem and (if applicable) router
• Restart your PC
• Clear your DNS
  • Open the Command Prompt
  • In the command prompt, run this command: ipconfig /flushdns
• If you are not already and the option is available to you, connect to the internet using an ethernet cable. Wireless connections are significantly more unreliable.
• Ensure exceptions have been added into any firewall/antivirus/backup programs for the Documents > "NinjaTrader 8" folder.
• Ensure that your computer is not turning off your Network Adapter to conserve power:
  • Right-click on your Start button
  • Select 'Device Manager'
  • Expand 'Network Adapters'
  • Right-click on your Network Adapter and select Properties > Power Management
  • Uncheck 'Allow the computer to turn off this device to save power' option
  • Click 'OK' to save the changes
  • Do this for all Network Adapters
• If the above steps do not help, contact your ISP and let them know you are experiencing a highly unstable connection. An issue of connectivity may exist on their end.

Please let us know if we may be of further assistance.