NT8 freezes

[rexsole]

Good morning. Currently I am using NT8 version 8.0.24.2. Several times over the past couple of days the program freezes and I have to close all other software open and reboot the computer.
Any suggestions how I can remedy this?

Thanks

[NinjaTrader_Eleanore]

Hello rexsole,

Thank you for your note.

I see that you're using an older version of NinjaTrader 8. To update NinjaTrader, please follow the steps below:

• First, copy your license key from NinjaTrader under Help> License Key then exit NinjaTrader
• Click on the link: https://ninjatrader.com/PlatformDirect
• Enter your license key and press Submit
• Select 'Download'
• Critical: Before running the installer, ensure NinjaTrader is closed.

I will need to review your diagnostic files to determine was it occurring.

Would you please send me your log and trace files to PlatformSupport[AT]NinjaTrader[DOT]com.

Please write in the title or the body of the email "Attention Eleanore 3200768" to ensure I receive these files.

I look forward to resolving this inquiry with you.