Connected but not getting life feed

[keith_m90]

Any suggestions: I have green light, connected through TD Ameritrade brokerage, But when i pull up charts. T&S and Superdome im getting nothing,

[NinjaTrader_Clayton]

Hello Keith_m90,
Thank you for the message.

If you go to the Control Center > Connections menu, is the Green Circle next to TD Ameritrade?

If you go to the Control Center > Log tab, do you see any errors or messages here that would explain why things are not showing?

Is your account enabled for real-time market data on the instruments you are trying to chart?

• https://ninjatrader.com/support/help...y_provider.htm

If things are still not loading, I would like to take a look at what is happening with your PC specifically.

• Send an email to PlatformSupport[AT]NinjaTrader[DOT]com and include Clayton ATTN 3127540 in the Subject line

As well, please follow the steps below to manually attach your log and trace files to your email so I may investigate this matter further.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
• Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders