Announcement
Collapse
No announcement yet.
Partner 728x90
Collapse
NinjaTrader
Connected but not getting life feed
Collapse
X
-
Hello Keith_m90,
Thank you for the message.
If you go to the Control Center > Connections menu, is the Green Circle next to TD Ameritrade?
If you go to the Control Center > Log tab, do you see any errors or messages here that would explain why things are not showing?
Is your account enabled for real-time market data on the instruments you are trying to chart?
If things are still not loading, I would like to take a look at what is happening with your PC specifically.- Send an email to PlatformSupport[AT]NinjaTrader[DOT]com and include Clayton ATTN 3127540 in the Subject line
- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder or "NinjaTrader 7' folder
- Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders
Clayton G.NinjaTrader Customer Service
Latest Posts
Collapse
Topics | Statistics | Last Post | ||
---|---|---|---|---|
Started by jxs_xrj, 01-12-2020, 09:49 AM
|
6 responses
3,290 views
1 like
|
Last Post
by jgualdronc
Today, 10:56 AM
|
||
Started by Touch-Ups, Today, 10:36 AM
|
0 responses
8 views
0 likes
|
Last Post
by Touch-Ups
Today, 10:36 AM
|
||
Started by geddyisodin, 04-25-2024, 05:20 AM
|
8 responses
61 views
0 likes
|
Last Post Yesterday, 10:45 AM | ||
Can someone turn this thinkscript into a ninjascript. 5PM CST OHL and Previous Day
by Option Whisperer
Started by Option Whisperer, Today, 09:55 AM
|
0 responses
8 views
0 likes
|
Last Post Today, 09:55 AM | ||
Started by halgo_boulder, 04-20-2024, 08:44 AM
|
2 responses
24 views
0 likes
|
Last Post Today, 09:41 AM |
Comment