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NinjaTrader
Kinetick pricing scale issue
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Hello 7robert,
Thanks for your post.
I am seeing the following on my end with Kinetick, which is similar to your screenshot. Could you elaborate on what is incorrect, and could you provide a screenshot of a data source that shows the data you do expect?
However, I do see trading hours break lines on your chart, suggesting that the data series is being filtered by a Trading Hours template (This would be set in the chart's Data Series window.)
I look forward to hearing from you.JimNinjaTrader Customer Service
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Hello 7robert,
Do you see this behavior after resetting instruments so they match server definitions? I have attached a screenshot of my instrument definitions if you would like to compare with your end.
Instrument definitions can be checked in the Control Center's Tools > Instruments menu, then looking up your instrument and selecting Edit.
To reset your instruments, please take the steps below.- First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
- Next, reset your instruments by navigating to the Control Center > Tools > Database Management
- In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
- Then restart NinjaTrader for the changes to occur
- Finally, please right click in your chart and select Reload All Historical Data.
JimNinjaTrader Customer Service
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Hello 7robert,
I would like to schedule a support call with you - I just need a few things from you before our call. Please send this information over email to me at platformsupport [at] ninjatrader [dot] com with the text "Attn Jim 3109835"- A phone number where you can be reached
- A time window where I can call you (please include a time zone). Our regular support hours are 8:30am to 6pm US Eastern, Monday through Friday. I can personally accommodate a call as late as 4:30 PM.
- Shortly before our call, please launch our remote support application (TeamViewer). There are 2 ways you can do this:
- Via NinjaTrader Control Center > Help > Remote Support
- If you cannot start or have not downloaded NinjaTrader, please download the support application here: https://www.ninjatrader.com/support/NTSupport.exe
- Please also ensure that the platform and Windows have been switched to the English language so I may better assist when connected.
JimNinjaTrader Customer Service
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