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Not Receiving LIve Data

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    Not Receiving LIve Data

    I have recently opened a live account but I am not receiving any live data. I already rolled over the future contracts. When I right click and select "Reload All Historical Data", it updates the price but that's all, no live data. I also know I am connected, I have a green. best mouse for apex legend
    Last edited by hayleeabb; 05-17-2021, 01:36 PM.

    #2
    Hello hayleeabb,

    Please send me your log and trace files so that I may investigate.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: Att Jason, 3103728
    JasonNinjaTrader Customer Service

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