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Error Message when loaded new chart on new tab

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    #1

    Error Message when loaded new chart on new tab

    Hi
    Please could you advise me?
    I am getting this error now.
    The only thing I have done is to add another chart on a new tab
    Thanks
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    #2
    Hello Learner Trader,

    Thank you for using NinjaTrader.


    Please write into PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

    You may follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
    • Open your NinjaTrader folder under Documents.
    • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
    • Send the 2 compressed folders as attachments to this email.
    • Once complete, you may delete these compressed folders.

    Thank you in advance. I look forward to assisting you further. 
    Justin D.NinjaTrader Customer Service

    Comment

      #3
      Hi Justin
      Please find attached the Log zip folder. For the Trace folder I am getting Max PHP size exceeded. Please advise
      Thanks

      Comment

        #4
        Hello Learner Trader,

        Thank you for your response.


        Please follow the original directions to send these directly to our Platform Support email with a link to this forum post. Be sure to never upload these files to a public forum as they contain personal information. Here are the original directions to send them directly to our team, for your reference.

        "Please write into PlatformSupport[AT]NinjaTrader[DOT]Com along with your log and trace files and a link to this forum post.

        You may follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.
        • Open your NinjaTrader folder under Documents.
        • Right-click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
        • Send the 2 compressed folders as attachments to this email.
        • Once complete, you may delete these compressed folders.

        Thank you in advance. I look forward to assisting you further. "
        Justin D.NinjaTrader Customer Service

        Comment

          #5
          ok I will email you now
          Also it just crashed as well

          Comment

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