I wonder does anybody face this issue of unable to connect to FXCM account? I had contacted FXCM regarding my LTA approval and they had confirmed with me simultaneously that it has been approved. I followed the connection guide carefully and log in with proper log in credential each time. Still i am unable to connect to it....I am new to FXCM as well as Ninjatrader (Lifetime Package), and i had already face such troublesome issue... Is there anyone who face this issue who can share some insight with me? Appreciate any of your help as always.
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Could Not Connect to NinjaTrader Platform with Live FXCM account
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Could Not Connect to NinjaTrader Platform with Live FXCM account
Hi everybody,
I wonder does anybody face this issue of unable to connect to FXCM account? I had contacted FXCM regarding my LTA approval and they had confirmed with me simultaneously that it has been approved. I followed the connection guide carefully and log in with proper log in credential each time. Still i am unable to connect to it....I am new to FXCM as well as Ninjatrader (Lifetime Package), and i had already face such troublesome issue... Is there anyone who face this issue who can share some insight with me? Appreciate any of your help as always.
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Hello Jin97,
Thank you for the post.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 3068425 ATTN Melissa
I look forward to resolving your inquiry.
Melissa J.NinjaTrader Customer Service
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