login problem

[Cedric88]

Hello! since two days I tried to login in my ninjatrader account but I can not, the system says username or password is incorrect. Please someone can explain me why? thanks

[NinjaTrader_Manfred]

Hello Cedric88,

To assess this, we'd have to take a look at your log & trace files.

The easiest way to send us these, if you're using NinjaTrader 8, is through the platform directly.

You may do this by clicking on Help and Email Support.

When submitting these files, please add the following note to your message, this ensures we can quickly associate it with your post:

ATTN Manfred 3040967

If you're using NinjaTrader 7 or have any further questions, you can also contact us directly at platformsupport (at) ninjatrader (dot) com.

I look forward to your message!

[Cedric88]

I just sent