I can't seem to clear it. How do I get rid of this?
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How to clear a rejected order
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How to clear a rejected order
On the orders tab I have a order that was Rejected a few days ago, but it persist on the Orders Tab.
I can't seem to clear it. How do I get rid of this?Tags: None
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Hello ATMtrader0001,
Thanks for your reply.
We advise that you repair your database using the instructions below.- Disconnect NinjaTrader from any open connections via Control Center > Connections > Disconnect
- From the NinjaTrader Control Center window select the menu Tools > Database Management
- Click on 'Repair DB'
- Press the "Repair" button
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Hello ATMtrader0001,
Thanks for the update.
Please send me your log and trace files so that I may look into what occurred.
You can do this by going to the Control Center-> Help-> Email Support
Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
Please reference the following ticket number in the body of the email: 2960040 ATTN Giovanna
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This would not go through as FTP is not allowed on my network. This should be using a secure port/service.
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Hello,
If the issue still persists, please email us at PlatformSupport[AT]NinjaTrader[DOT]com.with your log and trace files.
Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.- Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
- Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
- Send the 2 compressed folders as attachments to this email.
- Once complete, you can delete these compressed folders.
- Please reference ticket 2960040
Thanks in advance.
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We can close this out. While I do not recommend ths route, I recently added RAM to my computer, then installed the latest version of Ninjatrader (there were a few months between these events) and when I started Ninjatrader it had wiped out everything including Strategies and Indicators I had made. I had to start from scratch rebuilding my profile and restoring the Strategies and Indicators.
I no longer have the logs/trace files to send. All gone. This has been my only disappointing experience with Ninjatrader software.
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