How to clear a rejected order

[ATMtrader0001]

On the orders tab I have a order that was Rejected a few days ago, but it persist on the Orders Tab.

I can't seem to clear it. How do I get rid of this?

[NinjaTrader_Giovanna]

Hello ATMtrader0001,

Thanks for writing in.
Was the order placed with the simulation account or a live account?
Thanks in advance.

[ATMtrader0001]

The live account a few days ago.

[NinjaTrader_Giovanna]

Hello ATMtrader0001,

Thanks for your reply.

We advise that you repair your database using the instructions below.

• Disconnect NinjaTrader from any open connections via Control Center > Connections > Disconnect
• From the NinjaTrader Control Center window select the menu Tools > Database Management
• Click on 'Repair DB'
• Press the "Repair" button

Please let us know if the issue persists after doing this.

[ATMtrader0001]

I followed those steps and it is still listed on the orders tab.

[NinjaTrader_Giovanna]

Hello ATMtrader0001,

Thanks for the update.

Please send me your log and trace files so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Email Support

Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

Please reference the following ticket number in the body of the email: 2960040 ATTN Giovanna

[ATMtrader0001]

This would not go through as FTP is not allowed on my network. This should be using a secure port/service.

[NinjaTrader_Giovanna]

Hello,

If the issue still persists, please email us at PlatformSupport[AT]NinjaTrader[DOT]com.with your log and trace files.

Please follow the steps below to manually attach your log and trace files to your response so I may investigate this matter further.

• Open Windows File Explorer (hotkey = Windows key + E) Then navigate to, "Documents" (sometimes called, "My Documents") > 'NinjaTrader 8' folder
• Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
• Send the 2 compressed folders as attachments to this email.
• Once complete, you can delete these compressed folders.
• Please reference ticket 2960040

Thanks in advance.

[ATMtrader0001]

We can close this out. While I do not recommend ths route, I recently added RAM to my computer, then installed the latest version of Ninjatrader (there were a few months between these events) and when I started Ninjatrader it had wiped out everything including Strategies and Indicators I had made. I had to start from scratch rebuilding my profile and restoring the Strategies and Indicators.

I no longer have the logs/trace files to send. All gone. This has been my only disappointing experience with Ninjatrader software.