Announcement

Collapse
No announcement yet.

Partner 728x90

Collapse

Charts Glitch and Turn Black randomly during the trading day

Collapse
X
 
  • Filter
  • Time
  • Show
Clear All
new posts

    Charts Glitch and Turn Black randomly during the trading day

    I keep the same chart set up and I trade the same instrument everyday. At random times throughout the Regular market hours. My charts will glitch out and turn black and I need to restart the program. This has happened twice today already, and happens at least once every single day. It also happens so randomly that I have been in a live trade and it has happened causing a lot of stress. Please see attached for example.

    Click image for larger version

Name:	NT glitch black charts.png
Views:	425
Size:	106.1 KB
ID:	1128396
    Attached Files

    #2
    Hello phoenix157,

    Thank you for your post.

    To diagnose this issue, I'd like to take a look at some more in-depth information. Please send me your log and trace files along with a short message letting me know the last time and date that this occurred so that I may look further into this behavior.

    You can do this by going to the Control Center-> Help-> Email Support

    Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.

    Please reference the following ticket number in the body of the email: 2841316 ATTN Zachary

    I look forward to further assisting you.

    Comment

    Latest Posts

    Collapse

    Topics Statistics Last Post
    Started by CarlTrading, 05-11-2026, 05:56 AM
    0 responses
    33 views
    0 likes
    Last Post CarlTrading  
    Started by CarlTrading, 05-10-2026, 08:12 PM
    0 responses
    22 views
    0 likes
    Last Post CarlTrading  
    Started by Hwop38, 05-04-2026, 07:02 PM
    0 responses
    184 views
    0 likes
    Last Post Hwop38
    by Hwop38
     
    Started by CaptainJack, 04-24-2026, 11:07 PM
    0 responses
    343 views
    0 likes
    Last Post CaptainJack  
    Started by Mindset, 04-21-2026, 06:46 AM
    0 responses
    265 views
    0 likes
    Last Post Mindset
    by Mindset
     
    Working...
    X