No joy making a micro FX future chart

[AlphaSquared]

Tried to make a chart as above this evening. Tried several different pairs. Nothing. No 'loading'. Nothing. What gives? I know my software and connetion were good as I had my MES setup going at the time.

[AlphaSquared]

..........

[NT-Roland]

Hi AlphaSquared,
Which exact symbol(s) are you trying to load?
Did you roll the future and update to the new symbol last Friday?
NT-Roland

[NinjaTrader_Marco]

Hello,

Thank you for your post.

I'd like to take a look at your log and trace files for this issue. These files contain diagnostic information related to what is occurring on your platform that will help us resolve this issue in a timely manner.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "2617877 ATTN Marco G" in the subject line and a link to this forum post in the message body so I may investigate this matter further.

Open your NinjaTrader folder under Documents.
Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
Send the 2 compressed folders as attachments to this email.
Once you have emailed these to us, you may delete these compressed folders.


Thanks in advance; I look forward to resolving this item for you.

[NinjaTrader_Marco]

Hello,


Thanks for that information.

In this case, you are using a CQG based connection, which would not provide forex data. You could use the "6's" for the futures contracts (M6E 09-20, M6B 09-20, etc— you can search these from the Control Center> Tools> Intstruments> search for "6") or otherwise set up a connection that supports forex instruments:

https://ninjatrader.com/support/helpGuides/nt8/?data_by_provider.htm

Below I have provided a link to our site where you can request a free demo for futures and/or forex data.

http://ninjatrader.com/FreeLiveData

Ensure to select forex when registering.

The following link will take you to a page that details the steps required for creating a connection to NinjaTrader Forex:

• https://ninjatrader.com/ConnectionGu...nnection-Guide

Please let us know if we may be of further assistance.

[AlphaSquared]

I specified I wanted a forex FUTURES chart. Are you saying I have to have a forex feed for that?

[NinjaTrader_Marco]

Thank you for your reply, apologies on the misunderstanding.

Resetting your instruments should resolve this item.

To reset your instruments, please take the steps below.

1. First, disconnect from any data providers by navigating to the Control Center > Connections menu, and left-click on “disconnect” that appears to the right when hovering your mouse over any active connection
2. Next, reset your instruments by navigating to the Control Center > Tools > Database Management
3. In the Database Management window, under the “Update instruments” section, ensure that “General properties”, "Futures expiries" and “Symbol mappings” options are checked and then click Update
4. Lastly, restart NinjaTrader for the changes to occur

Please let us know if we may be of further assistance.

[AlphaSquared]

Got M6E to work. No joy with M6A or M6J

[NinjaTrader_Melissa]

Hello,

Thank you for the update.

Are you using the M6A 09-20 contract?

I look forward to your reply.

[AlphaSquared]

Yes on both.

[NinjaTrader_Marco]

Hello,

Thanks for your reply.

The M6J would be delisted from the exchange. You can use the MIJY in its place.

Were you able to reset your instruments? Are you receiving an error regarding the M6A 09-20 contract in the Log tab of the Control Center?

I look forward to your reply.