Workspace Not Saving

habibalex

Senior Member

Join Date: Jan 2013

Posts: 552
#1

Workspace Not Saving

05-19-2020, 08:50 PM

Occasionally my workspace does not save. Today it didn't save and now all of my horizontal lines have disappeared. I tried loading an older workspace but they are still not appearing.
1. I don't see any errors saving the workspace in my logs
2. How do I get back all my horizontal lines from the recovery workspace?
Tags: None
NinjaTrader_ChrisSch

NinjaTrader Customer Service

Join Date: Apr 2016

Posts: 1418
#2

05-20-2020, 05:51 AM

Hello habibalex,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S
2564460" in the subject line so I may investigate this matter further.
Open your NinjaTrader folder under Documents.

Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.

Send the 2 compressed folders as attachments to this email.

Once complete, you can delete these compressed folders.

I look forward to your reply.
Comment

Topics	Statistics	Last Post
Net Change by Segwin Started by Segwin, 05-07-2018, 02:15 PM	14 responses 1,789 views 0 likes	Last Post by aligator Today, 11:47 AM
Alert when primary data feed loses connection by Jimmyk Started by Jimmyk, 01-26-2018, 05:19 AM	6 responses 837 views 0 likes	Last Post by emuns Today, 11:27 AM
Unable to open NT8 (access to log file is denied) by jxs_xrj Started by jxs_xrj, 01-12-2020, 09:49 AM	6 responses 3,293 views 1 like	Last Post by jgualdronc Today, 10:56 AM
Strategy performance analyzer order fill standard vs high vs load on chart by Touch-Ups Started by Touch-Ups, Today, 10:36 AM	0 responses 13 views 0 likes	Last Post by Touch-Ups Today, 10:36 AM
ATM in strategy works once then no further trades are taken. by geddyisodin Started by geddyisodin, 04-25-2024, 05:20 AM	11 responses 63 views 0 likes	Last Post by halgo_boulder Today, 10:08 AM

Announcement