However when I open an HO (HO 10-18, heating oil) chart, I get a fully updated chart to the present moment, but it won't get any new ticks...furthermore, a superDOM will not update or display any prices either.
I was thinking that perhaps HO is not supported with CQG, but if that were the case, why would I be able to get all the data up to the present moment when opening a new chart? I could theoretically keep closing and reopening the chart to refresh the data, but obviously this is impractical.
Any ideas on what would cause a chart to open with all of the data up to the moment of opening the chart, but not get any new ticks?
Thank you very much.

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