Trade from FXCM not displaying on chart

[Grantx]

When I open a trade on the FXCM platform, Ninjatrader detects the trade under the positions tab of the control centre, but it does not display on the chart.
Is this by design?

[NinjaTrader_ChrisSch]

Hello Grantx,

Thank you for your note.

The trades should be displayed on the chart if the same account is selected from within the Chart Trader panel. By default, the selected account would be Sim101. Do you have the same account selected in the Chart Trader panel of this chart?

I look forward to your reply.

[Grantx]

Hello Grantx,

Thank you for your note.

The trades should be displayed on the chart if the same account is selected from within the Chart Trader panel. By default, the selected account would be Sim101. Do you have the same account selected in the Chart Trader panel of this chart?

I look forward to your reply.

Ahh yes, I see it now. But I don't see the stop and target limit orders which I have set from the web platform.

[NinjaTrader_ChrisSch]

Hello Grantx,

Thank you for the reply.

Could you please confirm - are you able to see these types of orders when placed in the NinjaTrader platform? As for the orders you don't see, can you provide further information as to how you're placing these orders initially? Are they simulated orders or live orders?

I look forward to your reply.

[Grantx]

Hello Grantx,

Thank you for the reply.

Could you please confirm - are you able to see these types of orders when placed in the NinjaTrader platform? As for the orders you don't see, can you provide further information as to how you're placing these orders initially? Are they simulated orders or live orders?

I look forward to your reply.

Orders are placed using an FXCM demo account.
Market order with stop and limit set on the web platform.
Order appears on Ninja but not the two limit orders.
Yes I can see these limit orders when placed on the Ninja platform and yes they do appear on the FXCM platform.

[NinjaTrader_PatrickG]

Please send me your log and trace files so that I may look into what occurred.

• You can do this by going to the Control Center-> Help-> Email Support
• Ensuring 'Log and Trace Files' is checked will include these files. This is checked by default.
• Please reference the following ticket number in the body of the email: 2286971 ATTN PatrickG