I had a BIOS update last week. Now, the software programs I have that require 3rd party licensing will not activate. I contacted the 3rd party and they verified that my machine ID is valid. Any idea what the problem could be?
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Hello Trader604,
Most often either the Vendor has entered the MachineID incorrectly, (including when they do not include the userid or included a userid when they shouldn't) or they have selected the wrong module or wrong licensing.
What is the name of the vendor?
Please send an email to platformsupport [at] ninjatrader [dot] com so that we can request your MachineID.
In the email please include a link to this forum thread.Last edited by NinjaTrader_ChelseaB; 09-03-2019, 07:07 AM.Chelsea B.NinjaTrader Customer Service
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