Kinetick Data will not load more than one week for backtesting purposes

[cpabiz20k]

It works perfectly in real time mode, but I cannot get my SIM account to load more than one week of data for backtesting purposes. Not sure where to even start to diagnose this issue.
Thanks for your help.

[NinjaTrader_ChrisL]

Hello cpabiz20k, thanks for your note.

Kinetick should provide up to 180 days of historical tick data. Are there any messages about this in the Log tab of the Control Center? What instrument are you trying to bring up?

I look forward to hearing from you.

[cpabiz20k]

I checked the log and there are no errors. We are checking ROKU on a backtest.

[NinjaTrader_ChrisL]

Hello cpabiz20k, thanks for your reply.

If your requesting tick data, then Kinetick will provide 8 days of tick data during US market hours (9:30 AM until 4:30 PM ET). If you try this after the session you should be able to load more data.

Please let me know if this does not resolve your inquiry.