How to change Point value and Tick size in Instrument Properties

[ccbiasi]

Hello.

I am trying to view a Renko Chart of the instrument WIN (Brazilian Ibovespa) but it seems that it is not configured properly. I must use a very large brick size (3350) so all the data in a day fits the screen. A much lower value was expected, probably something in the range 10-50. To fix the problem, I tried changing the fields Point value (0.2) and Tick size (5) in Instrument Properties. However, no matter the value I put in these fields, nothing changes: after making the changes, I created a New Chart, and the values are the same as before. How can I make these changes take effect?

Cordially,
Claudio

[NinjaTrader_ChrisSch]

Hello ccbiasi,

Thank you for your note.

Please follow the steps below to manually attach your log and trace files to an email to platformsupport[AT]ninjatrader[DOT]com with "ATTN CHRIS S" in the subject line so I may investigate this matter further.

* Open your NinjaTrader folder under Documents.
* Right click on the 'log' and 'trace' folders and select Send To> Compressed (zipped) Folder.
* Send the 2 compressed folders as attachments to this email.
* Once complete, you can delete these compressed folders.

I look forward to your reply.