NOTICE: To anyone using SecureTeam Agile.NET code protection

[adtsystems]

I've received the same email and paid, as my license expires on 10 Feb 2025. I completed a new purchase on 13 Dec 2024. On 16 Dec 2024, I requested a change of my MAC address. After several emails and attempts to contact them, finally I received my new key on 6 Jan 2025! Now, 2 days ago, my license was unexpectedly deactivated. The last couple of days I also received notification from my bank that they are trying to charge my account using the old DigitalRiver payment processor, which I already had deactivated on my bank account (I'm glad I did this on time). Now I'm back on the old track, sending them emails and praying for at least a response! I tried to call and talk with them, but the number shown on my new order receipt, +1 484 569 1824, says it is deactivated!!! The other one I've found is +1 646 513 2693, but it says it is not accessible—try again later... Please, NinjaTrader team... what to expect next? What will happen if all my customers (roughly 350) that use 20 products developed for the NinjaTrader platform stop working? Yes, this already happened once last year, when Secure Team sent me a trial key instead of my paid one. 2 weeks later I was on fire!!! All products stopped working, and it took a month to receive the correct key, rebuild all files, and update all customers. Am I on the same track now?

[defa0009]

All products stopped working, and it took a month to receive the correct key, rebuild all files, and update all customers. Am I on the same track now?

That sucks! I'm worried about the same thing happening to us. I mentioned in an earlier post that NinjaTrader should make a deal with them directly for X amount of licenses at a set price and we then get our licenses from NinjaTrader. They'll be more inclined to play nice with a big customer like NinjaTrader as opposed to a single customer like us.

Are these the only guys out there than can protect C# code?

[bltdavid]

Are these the only guys out there than can protect C# code?

No, there are many.

For ex, see Google search here and a recent blog post here.

[defa0009]

No, there are many.

For ex, see Google search here and a recent blog post here.

I wonder how it would work... I assume the C# code we want to protect would be put into a protected DLL using one of these services... and then we include that DLL in our NT project and just export the addon from NT as usual and all required dependencies including the protected DLL will be added to the exported addon?

Are you using any of these other ones?

[bltdavid]

I checked out .NET Reactor back during NT7 days,
but never moved forward, since the NT7 option to
protect their DLLs was free.

Since I'm not a vendor, the issues you're trying to
solve with Agile.NET have not been that serious
for me.

[marcus2300]

Does anybody know if code that was protected using agile.net in past, will continue to work in future? Even if you have no new license?
Or is the license only needed to protect the code initially and can the protected code then be used eternally?
I suppose that a license is only needed to protect the original code.

[marcus2300]

LATEST NEWS: Digital River bankrupt.

Digital River has not paid numerous merchants since midsummer 2024 for software and digital products they sold through its MyCommerce platform.

Website and email offline.

[defa0009]

I suppose that a license is only needed to protect the original code.

I would think that to be the case.

LATEST NEWS: Digital River bankrupt.

I never got that email...Hopefully the Agile.NET application will keep working up until the expiry date of the license.

[marcus2300]

I would think that to be the case..

I paid already in december when I got the email to pay again from Secure team directly. That payment was for a new period of 1 year, so I assume that the license will continue to work.
Pity that Secue team is not clear about the situation.

I never got that email...Hopefully the Agile.NET application will keep working up until the expiry date of the license.

I never got that email too. I found it on internet because the website of Digital River disappeared. Secure team was well aware of the situation when they send to all of us a payment request. But they didn't tell us anything. Secure team did probably not receive all subscription money that customers paid from the last six months of 2024.

[adtsystems]

I already paid in December as well, as they requested, but my license stopped working on Feb 10, 2025. And the worst is that the Secure team does not respond either by email or phone. If anyone has a contact number or email that works, please share. Do they go bankrupt as well?

[[email protected]]

I hate that we all are having to deal with this issue with SecureTeam, and I ,like others, are caught in the stupid do-loop with SecureTeam of them duplicate billing, and then making repeated excuses of why they can not get a refund processed promptly, despite their claims to do such. Best advice I have at this time is to dispute the duplicated billing. Not sure the long term will be with SecureTeam, so now the search begins to find a better alternative. I agree with the other comments that it certainly would be beneficial to the NJT vendors if this type of solution was facilitated directly within NJT.
Note: If you exercise your right to dispute the duplicated billing with your bank, and SecureTeam contacts you to ask that you close the dispute and then they will " issue you a full refund immediately". DO NOT fall for this. Once the dispute is closed with your bank, the SecureTeam rep will then follow up with a response that the dispute process with Stripe (their new cc processor) can take 2 -3 months per Stripes documentation, and that no refund can be processed. If I get an update otherwise, I will post a follow up.

[defa0009]

so now the search begins to find a better alternative

If anyone does find a better alternative please let us know in this thread...

Correct me if I'm wrong, but I think with the other obfuscators out on the market all we would have to do is export the NT add-on as usual (which creates a zip file) and then replace the dll file inside the zip with the obfuscated dll.

[TradeSaber]

I had my license purchased last April 2024 for April 2024 - 2025 period. The payment was done through 'Digital River'.
Also received an email in December, telling me to make a payment to avoid being cancelled. So I did and forgot about it for a couple of months.


I emailed the SecureTeam support last week for an invoice of the new payment made in December. The new invoice was from 'Stripe'.
However, the payment period for the new Stripe payment was also marked as April 2024 - 2025 period. This is the same period as the original payment through Digital River made back in April 2024.


This is what they said when I asked:

The order you've placed covers April 26, 2024 - April 26, 2025. We’ve set a discount for your next subscription period.

This means you will receive a zero-dollar invoice upon your next subscription renewal date and your subscription will be extended for another year.

It seems like it will all be ok come April. They will just send a blank invoice and continue the subscription. I will update here again if I remember come April.

If you are using their services and made that extra payment in December, I suggest just verifying with them that your account has actually been updated on their end. It may just be a matter of incomplete info being sent out at the time that caused a mess with some accounts.

This is the email I used (or just reply to the email for the payment required sent out in December)
support @ secureteam . net

[adtsystems]

You are lucky they replied to you... However, the license key they sent me is not working... and no reply to any email I've sent the last 2 weeks now. Phone numbers are deactivated as well. What to say... Just giving up and will move on. On Monday, I will call my bank and open a case requesting a refund. Banks recover the amount within an hour, reverce the payment, and mark the merchandise as a scam. Farewell Secureteam.
​​

[marcus2300]

I had my license purchased last April 2024 for April 2024 - 2025 period. The payment was done through 'Digital River'.
Also received an email in December, telling me to make a payment to avoid being cancelled. So I did and forgot about it for a couple of months.


I emailed the SecureTeam support last week for an invoice of the new payment made in December. The new invoice was from 'Stripe'.
However, the payment period for the new Stripe payment was also marked as April 2024 - 2025 period. This is the same period as the original payment through Digital River made back in April 2024.


This is what they said when I asked:



It seems like it will all be ok come April. They will just send a blank invoice and continue the subscription. I will update here again if I remember come April.

If you are using their services and made that extra payment in December, I suggest just verifying with them that your account has actually been updated on their end. It may just be a matter of incomplete info being sent out at the time that caused a mess with some accounts.

This is the email I used (or just reply to the email for the payment required sent out in December)
support @ secureteam . net

I have the same experience as you. I paid in december 2024 again for the period 2024-2025, so a double payment. But they never mentioned to me that I will get the next year for free as they did to you. I only see that my actual period will stop half 2025. We will see.