account position error

[franatas]

after the strategy closes a trade, in the main panel it keeps marking this position

[NinjaTrader_ChelseaB]

Hello franatas,

This is likely an issue with the position update from Apex/Rithmic.

May I confirm you are updated to 8.1.1.7?

If so, please send an email to support [at] ninjatrader [dot] com so we may request your log and trace files and report to our development.

[franatas]

no but it already happened to me with leeloo

[franatas]

How do I update just in case?

[NinjaTrader_ChelseaB]

Hello franatas,

The latest release can be downloaded from the Client Portal.

https://account.ninjatrader.com/download

[franatas]

sorry for my clumsiness, i already did
Now I'll see if it's corrected but I'll tell you what's been happening to me for a month with leeloo

[franatas]

the same thing keeps happening

[NinjaTrader_ChelseaB]

Hello franatas,

Please send an email to support [at] ninjatrader [dot] com so we may request your log and trace files and report to our development.

[franatas]

You sent me to contact support by mail and I did so. unfortunately the only answer they gave me was to open a real account with ninja, that this happened because rithmic only gives some data by registered email, the truth is that I don't understand what this answer is due to.
The fact is that by having two apex accounts they resolved that it was like that and that's it, but now I'm with only one account, so this shouldn't happen but it does.
It is annoying that after closing an operation, it no longer opens until deactivating and reactivating the strategy, since the position that was opened at the beginning appears in the main panel of strategies and is not restored. could you help please, thank you

[franatas]

I think the code is correct

protected override void OnExecutionUpdate(Execution execution, string executionId, double price, int quantity, MarketPosition marketPosition, string orderId, DateTime time)
{
if (execution.Order.OrderState == OrderState.Filled)
{
OrdenEntrada = null;
SumaRellenos = 0;
}
}

protected override void OnOrderUpdate(Order order, double limitPrice, double stopPrice, int quantity, int filled, double averageFillPrice, OrderState orderState, DateTime time, ErrorCode error, string nativeError)
{
AssignOrderToVariable(ref order);

if (OrdenEntrada != null && OrdenEntrada == order)
{
if (order.OrderState == OrderState.Cancelled || order.OrderState == OrderState.Rejected || order.OrderState == OrderState.Unknown)
{
OrdenEntrada = null;
SumaRellenos = 0;
}
}
}

[NinjaTrader_ChelseaB]

Hello franatas,

The issue is not that the exit order was not submitted, the issue is that the position update from the brokerage does not show the position as closed on the Positions tab of the Control Center is this correct?

This is likely due to the instrument update coming out of order and causing unexpected behavior.

We would need to track these so that we can provide the information to the brokerage.

Do you have a case number from your email to our support so that I may check in with the technician that received your case?

[franatas]

no, I don't have it anymore, sorry

[bltdavid]

I think the code is correct

protected override void OnExecutionUpdate(Execution execution, string executionId, double price, int quantity, MarketPosition marketPosition, string orderId, DateTime time)
{
if (execution.Order.OrderState == OrderState.Filled)
{
OrdenEntrada = null;
SumaRellenos = 0;
}
}

protected override void OnOrderUpdate(Order order, double limitPrice, double stopPrice, int quantity, int filled, double averageFillPrice, OrderState orderState, DateTime time, ErrorCode error, string nativeError)
{
AssignOrderToVariable(ref order);

if (OrdenEntrada != null && OrdenEntrada == order)
{
if (order.OrderState == OrderState.Cancelled || order.OrderState == OrderState.Rejected || order.OrderState == OrderState.Unknown)
{
OrdenEntrada = null;
SumaRellenos = 0;
}
}
}

I don't think this solves your problem, but the additional code in red seems more correct,

protected override void OnExecutionUpdate(Execution execution, string executionId, double price,
int quantity, MarketPosition marketPosition, string orderId, DateTime time)
{
if (OrdenEntrada != null && OrdenEntrada == execution.Order && execution.Order.OrderState == OrderState.Filled)
{
OrdenEntrada = null;
SumaRellenos = 0;
}
}

[franatas]

I'm just testing it to avoid the error, I don't know if it will solve it, but the code passes EntryOrder to null and I imagine that it no longer takes the panel into account, let's see what happens
if (OrdenEntrada == null && DayOk)
en vez de

if (Position.MarketPosition == MarketPosition.Flat && DayOk )

[franatas]

I think my support email is entered incorrectly, since as you can see in the image I have tried to contact support via email as they told me, and it turns out that it is the sales department, can you provide me with a valid email address where I can write with this problem?