Chart not updating realtime

[newworldguy]

I am connected to kinetic and have an ES-06 1 min chart up. It used to update realtime up doesn''t seem to be doing it since today. Please advice. thanks

[NinjaTrader_ChristopherJ]

Hello,

Thank you for your post.

Please reset your instruments with the steps I have provided below:

• Disconnect
• Tools
• Options
• Data tab
• Reset Instruments

Next use the steps I have provided below to delete your cache:

• Close NinjaTrader
• Documents
• NinjaTrader 7
• Open the db folder
• Delete the cache folder
• Open NinjaTrader
• Connect

[newworldguy]

I did this and now my charts have completely gone blank. I try to reload data but no luck!

[newworldguy]

I notice the chart data disappears as soon as I connect to kinetick!

[NinjaTrader_ChristopherJ]

Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Chris Jameson" in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Your most current trace and log files.

You will find the file here: My Documents > NinjaTrader 7-> Trace > trace.YYYYMMDD.txt

Log file will be located by going to Documents->NinjaTrader 7->Log->log.YYYYMMDD.txt

[newworldguy]

done. please check