Interactive brokers paper account unable to connect - yellow stauts

AndyVevo

Junior Member

Join Date: Jun 2016

Posts: 6
#1

Interactive brokers paper account unable to connect - yellow stauts

07-04-2016, 08:45 AM

My interactive brokers account lost connection today and will not re-connect. I tried closing and restarting everything but still it is failing to connect (yellow indicator).

Please help to get the connection running again. Thanks in advance.

Last edited by AndyVevo; 07-04-2016, 09:12 AM. Reason: spelling mistake correction
Tags: None
NinjaTrader_RyanM

NinjaTrader Customer Service

Join Date: Nov 2015

Posts: 507
#2

07-04-2016, 08:58 AM

AndyVevo,
Can you please send your log and trace files to PlatformSupport[at]NinjaTrader[dot]com?

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following forum URL in the body with ATTN:RyanM:
http://ninjatrader.com/support/forum...ad.php?t=87002
Comment
AndyVevo

Junior Member

Join Date: Jun 2016

Posts: 6
#3

07-04-2016, 09:47 AM

Just sent over the log and trace files.
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