Interactive brokers paper account unable to connect - yellow stauts

AndyVevo

Junior Member

Join Date: Jun 2016

Posts: 6
#1

Interactive brokers paper account unable to connect - yellow stauts

07-04-2016, 08:45 AM

My interactive brokers account lost connection today and will not re-connect. I tried closing and restarting everything but still it is failing to connect (yellow indicator).

Please help to get the connection running again. Thanks in advance.

Last edited by AndyVevo; 07-04-2016, 09:12 AM. Reason: spelling mistake correction
Tags: None
NinjaTrader_RyanM

NinjaTrader Customer Service

Join Date: Nov 2015

Posts: 507
#2

07-04-2016, 08:58 AM

AndyVevo,
Can you please send your log and trace files to PlatformSupport[at]NinjaTrader[dot]com?

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following forum URL in the body with ATTN:RyanM:
http://ninjatrader.com/support/forum...ad.php?t=87002
Comment
AndyVevo

Junior Member

Join Date: Jun 2016

Posts: 6
#3

07-04-2016, 09:47 AM

Just sent over the log and trace files.
Comment

Topics	Statistics	Last Post
Cumulative Delta (custom days to load) + Reset time by DannyP96 Started by DannyP96, 05-18-2026, 02:38 PM	1 response 23 views 0 likes	Last Post by NinjaTrader_ChelseaB Today, 09:24 AM
Stochastic RSI Divergence by CarlTrading Started by CarlTrading, 05-11-2026, 05:56 AM	0 responses 115 views 0 likes	Last Post by CarlTrading 05-11-2026, 05:56 AM
RSI Candles Divergence by CarlTrading Started by CarlTrading, 05-10-2026, 08:12 PM	0 responses 69 views 0 likes	Last Post by CarlTrading 05-10-2026, 08:12 PM
Horizontal line with price by Hwop38 Started by Hwop38, 05-04-2026, 07:02 PM	0 responses 225 views 0 likes	Last Post by Hwop38 05-04-2026, 07:02 PM
BarBigTrade by CaptainJack Started by CaptainJack, 04-24-2026, 11:07 PM	0 responses 411 views 0 likes	Last Post by CaptainJack 04-24-2026, 11:07 PM

Announcement