Upgraded from N8.10 to N8.11 and cant open it nothing happens !!!!!!!!!
Advise please
Advise please
-
Hello,
Thank you for the inquiry.
I would need to get additional details from you to know what may be happening, could you please email our platformsupport[at]ninjatrader[dot]com and include the log and trace files?
You can manually attach the log and trace files using the steps below:
You will find the log file on your PC in the (My) Documents > NinjaTrader 8 > Log folder.
The log file will be named "log.YYYYMMDD.txt"
You will find the trace file on your PC in the (My) Documents > NinjaTrader 8 > Trace folder.
The trace file will be named "trace.YYYYMMDD.txt"
Please send the log and trace for today.
I look forward to being of further assistance.
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