Chart problems for QID, XOM

[breakout]

All of my other charts load up on connection, but the chart for ticker QID is stuck on the last time I used it on 6/9/08 and nothing comes up for XOM.

I tried reloading both tickers multiple times with the same result.

Please advise

[NinjaTrader_Jason]

Can you please right click in the chart and select Format Data Series. Check if the current date is entered next to "Last date".

[breakout]

yes it is 6/12/08

[breakout]

QID isn't reloading, it just "pops up" to 6/9/08.

XOM doesn't load, it just pops up to a blank chart with x and y axes only.

[NinjaTrader_Eamon]

QID isn't reloading, it just "pops up" to 6/9/08.

XOM doesn't load, it just pops up to a blank chart with x and y axes only.

Hello,

What data feed are you currently connected to?

[breakout]

Interactive Brokers

[NinjaTrader_Eamon]

Interactive Brokers

Hi Breakout,

Please send a note via the Control Center --> Help --> Mail to support. Send to my attention and ensure that attach trace and log files are attached.

[breakout]

ok, coming now.

[breakout]

system is failing to send via NT support window... will send via regular email ok?

[NinjaTrader_Eamon]

system is failing to send via NT support window... will send via regular email ok?

Hi Eric,

Please view the email response. We'll work on the issue from there.

[breakout]

It didn't work. I sent trace and log files after I reset the instruments today along with image of improper QID chart that loaded by regular email in response to your last email.

Thanks.

[breakout]

I fixed it!

The symbol map and exchange became corrupted somehow and wouldn't reset automatically so I did it manually.

Hope it isn't a problem anymore. Thanks for your help.