Market Replay Data Downloader does no longer work?

[jzag456]

I have been using the following downloader http://marketreplaydata.com/ for getting market replay data for 9 months. Now it suddenly does not work anymore. Somebody using it too and has got the same problems or is it only on my computer?
Thanks in advance

[NinjaTrader_Kyle]

Hello jzag456,

Thank you for your post.

I have not seen other reports of issues with this service today. I would recommend that you reach out to marketreplaydata.com to report this issue. Marketreplaydata.com can be contacted by email at [email protected].

[jzag456]

Did that already 4 months ago for another reason

4 months ago I wrote them an email because one day was missing in YM-Future, still received no answer until today. I already downloaded the file with the ninjatrader software. I can no longer connect to the server but don´t know if my ninjatrader software or the server of the service is the reason for it.

[jzag456]

Screenshot

here you can see a screenshot

[NinjaTrader_DrewO]

Hello,

Thanks for your reply.

We would not have information regarding the functionality of this third party service. Since it looks like there is an issue with connecting to the third party server, I would recommend reaching out to marketreplaydata.com for more information.

[koganam]

4 months ago I wrote them an email because one day was missing in YM-Future, still received no answer until today. I already downloaded the file with the ninjatrader software. I can no longer connect to the server but don´t know if my ninjatrader software or the server of the service is the reason for it.

I hate to be critical, but I have never had them respond to email queries about the data.

[NinjaTraderEcosystem_Wesley]

Hello All,

I contacted the vendor for more information. After reviewing this thread, they let me know their FAQ page addresses all of these questions. Please review the FAQ page for this product and feel free to email info[at]ninjatraderecosystem[dot]com if you'd like me to put you in direct contact with MarketReplayData.com

http://marketreplaydata.com/faq

[jzag456]

Unfortunately there is no helpful information given for this problem

[jzag456]

Everything is working again after changing one of the txt files the downloader added to the User/Documents/Ninjatrader 7 folder.
Thanks anyway to the support.