Problem with template.

[Benta]

I have a problem with the templates. I install the files in Documents completed in xml in Documents> NinjaTrader 7> templates> chart, but I do not find them in the charts . When I do the same operation on my laptop, I do not have this problem. What this could be due ? Thank you for your help and forgive my poor English level

[NinjaTrader_DrewO]

Hello,

Thanks for your note.

I'd like to see your log and trace files. Please send me a note to platformsupport (at) ninjatrader (dot) com. Attach your most current log and trace files to the email, and put a link to this forum post in the body of the email. Please note "ATTN: Drew" in the body of the response.

You will find the log file on your PC in the (My) Documents > NinjaTrader 7 > Log folder.

The log file will be named "log.20151030.txt"

You will find the trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The trace file will be named "trace.20151030.txt"

I look forward to hearing from you.