open account connections

[robje737]

Hi,

on one of my NT7 platforms the account connection won't open. I need to change the password, but none of the connections will open ( also end of day replay etc when trying to click change /add etc )

What can be the issue here?

Kind regards,

Rob

[NinjaTrader_EricB]

Hello robje737,

Thank you for your post,

This usually an indication of a corrupt installation. To resolve this, you will need to uninstall and reinstall NinjaTrader.

Note: This will not remove any settings, workspaces or data.
First, go to Help > License key and copy your key and save it in as safe location, such as your desktop.

1. Close NInjaTrader

2. Then from the Start menu select --> Control Panel --> Add and Remove Programs.


3. From Add and Remove Programs select NinjaTrader 7 and click Remove.

4. Once these steps are completed, download NT7 from the link below:


5. http://ninjatrader.com/PlatformDirect



Please let us know if you are able to get up and running after the reinstall.

[robje737]

Eric,

thanks that helped.

I used to have the 64 version. Downloading options are NT7 & NT8 ( beta ). So how do i get the 64-version?

Regards,

Rob

[NinjaTrader_EricB]

Hello robje737,

As long as you have a 64-bit operating system or greater, the 64-bit version will be installed automatically when you run the installation wizard.

If you don't see 64-bit option, you can restore it by repairing the NinjaTrader installation (Start > Control Panel > Add / Remove Programs > right-click on NinjaTrader > repair).

[robje737]

Excellent, thanks.

I was wondering since my backtesting is awfully slow. It almost immediately shows the message ' doesn't respond'

The only thing i have open is one chart ES, 365 days of tick data, and conducting a backtest in the chart.

[NinjaTrader_EricB]

I suggest applying our Performance Tips to your workspace, as they will be able to improve the behavior you're seeing.

http://ninjatrader.com/support/helpG...ance_tips2.htm

If those don't help, the next steps would to to troubleshoot the issue via process of elimination to determine what is causing the platform to go into a not responding state.

For example, if you use third-party indictors or add ons, if these are removed -- does this improve?

If so, you can test further by individually re-adding or removing the indicators or add-ons until you can determine which is causing the behavior your seeing.

I look forward to assisting further.

[robje737]

Eric,

how can i see the 64 bit version, where can i find the info?

Rob

[NinjaTrader_EricB]

You can check what version you're running via Help > About.

Try going to Start > Search. Search "NinjaTrader." If you don't see the 64.-bit version listed, try the steps I outlined below to get it back.

If you don't see 64-bit option, you can restore it by repairing the NinjaTrader installation (Start > Control Panel > Add / Remove Programs > right-click on NinjaTrader > Repair).