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Position closed on exit

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    Position closed on exit

    Hey. So I was in a position for forex. And I went to move my stop loss but it wouldn't move. So I figured it was that my account wasn't loaded -which also happens way to frequently- and so I **** down nt and restarted it. Only to come and see that it took me out of my position. It has never kicked me out of a trade before. And I would like to know why it happened

    #2
    Hello,

    Thanks for your post.

    Please email us your log and trace files so we can look into this further.
    You can do this by going to Help> Mail to platform support
    In the message provide a link to this forum topic and the date/time of the order in question.

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      #3
      i sent from my own email because my laptop is a pain

      Comment


        #4
        Hello Gkatehis,

        Thanks for your reply.

        This will need to be send from the system the orders were made on. If this was not done, please do so.

        Comment


          #5
          My laptop wouldn't let me do it but I included a link to my log files

          Comment

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