Ninja demo with CQG no chart update

[angela d]

Hi Brandon,
...
I'm waiting for a solution.

Seems the only solution is to blame everyone's ISPs. Just a coincidence that they all slowed down at 11:30 EDT Monday, 24 August.

[jaialro]

Hello, today no data continue in CQC
Thanks.

[pdcarpen]

still nothing??

Got up early this morning to check this out??? What is really the issue?? I have no data.... It is 2:40 am central so what would be the issue now??? My other platforms are working but no Ninja....

[NinjaTrader_Brandon]

Hello,

Thanks for your replies.

I will continue to work with CQG on this and provide any additional updates.
Please email me your CQG trace file for today if you are unable to get real time data.

You will find the CQG trace file on your PC in the (My) Documents > NinjaTrader 7 > Trace folder.

The CQG trace file will be named "CQG.20150825.txt"

Also include your demos user name.
You can locate this under Tools> Account Connections
Select your account and press Change
Select Next on the Manage an Existing Connection and General screens
Look under User Name

In the message put ATTN BRANDON and provide a link to this forum topic.
You can contract me at platformsupport[at]ninjatrader[dot]com

[26Trader]

Still no streaming data this morning, 25th, and almost as bad, no new information or updates. With such a wide range of complaints of no data service, providers suggestion in earlier post that users ISP is the problem is beyond ridiculous.

[ToMer_K]

My demo account also has this issue

Hi,
It seems that CQG is intentionally suspending some of the demo accounts because of the extreme market action. Their servers are probably overloaded.

At least this is my opinion

[flipper26]

Well still nothing as of 9:45 am EST, very disappointing. If the live account connects just fine, can't see how you can say that it is the ISP that is causing the problem. Other platforms not having issues, what's unique about Ninja? Why would CQG suspend just Ninja demo accounts?

[angela d]

Hi Brandon,

I sent my log and trace files to an NT support person yesterday, before I was told it was a CQG issue ... and well before you said it was the fault of everyone's ISPs.

Do I need to send my log and trace files again?

[NinjaTrader_Brandon]

Hello,

Thanks for your replies.

There is no need to resend your files if you have already sent them. We do not suspect it to be ISP related at this time. We are gathering information and CQG is looking into this further.

[NinjaTrader_Brandon]

Hello,

Thanks for everyone's assistance in looking into this. There is no need to send in trace files and demo user names. We have provided the collected information to CQG to look into this further.

[scjohn]

Here is my experience with NT/Continuum demo account. Signup was done on 08/16/2015.
I get two types of errors when I am unable to connect. They are:

8/25/2015 6:52:10 AM|1|2|NT Continuum: Primary connection=Connecting, Price feed=Connecting
8/25/2015 6:52:10 AM|1|2|Connecting to NinjaTrader data server (HDS3.NinjaTrader.com/31654)
8/25/2015 6:52:10 AM|1|2|Connecting to NinjaTrader data server (HDS7.NinjaTrader.com/31654)
8/25/2015 6:52:52 AM|3|2|NT Continuum: Network connection to the Order Routing System is unavailable.(NoError)
8/25/2015 7:11:19 AM|1|2|NT Continuum: Primary connection=Connecting, Price feed=Connecting
8/25/2015 7:11:19 AM|1|2|Connecting to NinjaTrader data server (HDS7.NinjaTrader.com/31654)
8/25/2015 7:11:20 AM|3|2|NT Continuum: Unable to connect to the remote server.(NoError)


8/25/2015 7:26:34 AM|1|2|NT Continuum: Primary connection=Connecting, Price feed=Connecting
8/25/2015 7:26:34 AM|1|2|Connecting to NinjaTrader data server (HDS3.NinjaTrader.com/31654)
8/25/2015 7:26:34 AM|1|2|Connecting to NinjaTrader data server (HDS7.NinjaTrader.com/31654)
8/25/2015 7:26:37 AM|3|2|NT Continuum: Unable to connect to the remote server.(LoginFailed)
8/25/2015 7:33:36 AM|1|2|NT Continuum: Primary connection=Connecting, Price feed=Connecting
8/25/2015 7:33:36 AM|1|2|Connecting to NinjaTrader data server (HDS7.NinjaTrader.com/31654)
8/25/2015 7:33:38 AM|3|2|NT Continuum: Unable to connect to the remote server.(LoginFailed)

Once I get the 1st error then I will only get the second error when I try again.

Here are my daily results:
08/16 unable to connect
08/17 able to connect
08/18 able to connect
08/19 unable to connect till late in the afternoon
08/20 able to connect
08/21 able to connect
08/22 able to connect
08/23 unable to connect
08/24 unable to connect
08/25 unable to connect
08/26 able to connect at 7:30AM ET
08/27 unable to connect at 7:05AM ET(Network connection to Order Routing System is unavailable)

Log and trace files for 08/19, 08/24 and 08/25 have bee sent to NT customer support.

tracert and ping have also been performed on 208.14.16.200 at NT request on 08/19 and sent. Both failed.

[26Trader]

Ok, finally...streaming data is back up.

[NinjaTrader_Brandon]

Hello,

Thanks for your reply.

This has not yet been resolved and many users will still not be able to get real time data.

I will continue to update this thread as more information is available.

[moncar]

Hope you can fix the CQG issue soon. We really need it.

[fitzcarraldo]

Thank you Brandon for taking care of us.
I have some real time feed but it is very instable.