What's up with Continuum this morning?

[higler]

Is Continuum having some weird issues this morning? Using Continuum w/ NT Brokerage. I've had the data feed stop intermittently for 5 to 10 seconds then burst to catch up. Also, everytime I refresh my charts or close and open charts, this mornings data seems to be lost and it starts up missing much of this mornings historical data (last time I had no historical data between approx 7:00 am MST and 7:50 am MST). I have never experienced this with Continuum.

[NinjaTrader_EricB]

Hello and thank you for your post,

We had experienced a historical data server issue that has since been resolved, closing and restarting NinjaTrader will correct this.

Let us know if we may assist further.

[higler]

That wasn't the only issue but hopefully it's all corrected. The live feed was intermittent also. I'll start up again and check. Thank you.

[NinjaTrader_EricB]

Thanks for your reply,

If the issues persist, please write in to:

Platformsupport [AT] NinjaTrader [DOT] Com

[higler]

Everything seems to be OK now. Thank you.

[peregrine]

How do I distinguish if Continuum is having a problem? my connection is the problem? my firewall the problem?
Specifically, I get a green connection light, but my charts will not pull up data. It says "loading data..."
But nothing is pulling up. I've tried reloading the program about 5x already.

[NinjaTrader_CodyB]

Hello peregrine,
Thank you for your post.
Please send me your log and trace files for today so that I may look into what occurred.

You can do this by going to the Control Center-> Help-> Mail to Platform Support.

Please reference the following in the body of the email: ATTN: Cody http://www.ninjatrader.com/support/f...ad.php?t=71482

I look forward to assisting you.