Price is not moving for CL after 9am

[BobyGill]

Price is not moving for CL after 9am on my both computers.

[NinjaTrader_VinceB]

Hello BobyGill,

Thanks for your post.

Can you please let us know the following:
- Who are you connected to? You can check in the green box in the lower left corner of the control center.
- What what interval are you using?
- What Session template have you selected in the Data Series window? Can you change this to 'Default 24/7'
- What happens when you right click in the chart--> Reload all historical data?
- Is there an error message listed in the log tab of the control center?
- What version are you using? Our current release is V7.0.1000.25 which you can check under Help--> About

[BobyGill]

Hello BobyGill,

Thanks for your post.

Can you please let us know the following:
- Who are you connected to? You can check in the green box in the lower left corner of the control center.
- What what interval are you using?
- What Session template have you selected in the Data Series window? Can you change this to 'Default 24/7'
- What happens when you right click in the chart--> Reload all historical data?
- Is there an error message listed in the log tab of the control center?
- What version are you using? Our current release is V7.0.1000.25 which you can check under Help--> About

I use CQG
I have Tick, minutes, renko charts
i use defalt 24/7

Price some time move so fast some time stop for 10-15 minutes
I am on CL 11-14

[NinjaTrader_VinceB]

Hello,

Can you confirm that you have version 7.0.1000.25 installed. You can check this under Help--> About
If you are on this version, can you check the Log tab in the control center and see if there's an error message listed.

[BobyGill]

Hello,

Can you confirm that you have version 7.0.1000.25 installed. You can check this under Help--> About
If you are on this version, can you check the Log tab in the control center and see if there's an error message listed.

Yes I use the same Version, and there is no error message in log .

[NinjaTrader_VinceB]

Hello,

Can you right click in the chart--> Reload all historical data again. I just tested on my end and Live data was coming in.
Can you also go to the Orders tab in the control center and select the CL 11-14 and see if Live data is coming in.