Problem fxcm

[thowefx]

Hi there,

I have a problem logging in to FXCM. There is an error message coming up. I attached a Screenshot in the attachment.

Thanks for your help.

Thowe

[NinjaTrader_Kyle]

Hello thowefx,

Thank you for contacting us to report the issue.

Please open NinjaTrader's Help > About menu to see which version of the software you are using. If you are using any version other than 7.0.1000.25 please shut down and update via this link: http://ninjatrader.com/download-registration.php

After updating, please try the connection again.

If the issue remains after updating, or if you are already using this version of the software, please contact me by email at Support [AT] NinjaTrader [DOT] com with a link to this forum thread and a copy of today's trace file. The trace file is located within the Documents > NinjaTrader 7 > Trace folder and would be named 'trace.20140801.txt'.

[thowefx]

Actually, I have already the newest version installed. So the problem. Should be somewhere different.

[NinjaTrader_Kyle]

Hello,

Please contact me by email at Support [AT] NinjaTrader [DOT] com with a link to this forum thread and a copy of today's trace file. The trace file is located within the Documents > NinjaTrader 7 > Trace folder and would be named 'trace.20140801.txt'.