Expired Contract Cannot Cancel Order

[gg80108]

Was running a strategy on the CL 08-14 when data ran out.. My position tab shows open 5 contracts, I right click and do flatten or cancel, but does not do anything.. Once in a while I get a message that says there is no data and my data is connected. How do I clean this out?

[NinjaTrader_Cameron]

Hello,

Thank you for your note.

From the screen shot it shows that the position is on CL 08-14 and SIM101 account.

To remove this order, disconnect from your live data feed, connect to the Simulated Data Feed -> Right click on the position -> Close Position.

You cannot close the position when connected to your live data provider because there is no live streaming data for CL 08-14 since it expired.

[gg80108]

connected up simulated,, did not help,, still cannot close position

[NinjaTrader_Cameron]

Hello,

What happens when you right click on the position and select Close Position?

Do you receive an error message?

[gg80108]

Lets me click flatten or cancel, dropdown box goes away but position stays there.

[NinjaTrader_Cameron]

Hello,

Please send a note to Support[At]NinjaTrader[Dot]Com.

Put ATTN: Cameron in the subject field and a link to this forum post in the body.

provide me with your latest Log and Trace files.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.
The log file will be named log.20140723.txt

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.
The trace file will be named trace.20140723.txt

[gg80108]

Send in logs and traces but looks like if there are orders in when the data runs out its stuck.