Rithmic/Vision connect problem

[Anthonyb]

After updating and signing the mandatory user agreement with Rithmic, I can no longer connect to NT (lifetime license). I get a window telling to check my internet connection or account connection parameters. What has changed? How can I fix this?
Thanks in advance
Anthony

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

I would recommend that you contact your broker and verify that the settings which you are logging in using are accurate.

[sledge]

After updating and signing the mandatory user agreement with Rithmic, I can no longer connect to NT (lifetime license). I get a window telling to check my internet connection or account connection parameters. What has changed? How can I fix this?
Thanks in advance
Anthony

Today is the 30th.

The last, EXTENDED cut off was the 29th.

When did you sign? Today?

[Anthonyb]

yes, today. I was receiving the notices on another email address and they went unnoticed. Is this the reason I am not able to connect?

[NinjaTrader_Jason]

Hello Anthonyb,

I am not sure if this is the reason. The error indicates the username/password are invalid or you have internet connectivity issues. I assume your internet connection is fine.

Could it be you are trying to connect to a Rithmic demo? However it has been disabled by your broker now that you have a live account with them. If so, please await the Rithmic username/password from your broker for your live account. Once received, please create a new connection using the new login credentials and check if you can connect.

[Anthonyb]

Thanks Jason. Daniella in customer service converted my license key and I set up a new Rithmic connection. It seems to be working.