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Historical Data Missing From Charts
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Originally posted by Kaldo View Post
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Hello Lacoon,
These recent issues were unrelated, so this most recent missing data was a new item.
We actually do have several redundant servers. Switching between them takes proper oversight and diligence and we will not sacrifice the necessary quality assurance when we switch to a new server.
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Originally posted by NinjaTrader_James View PostHello Lacoon,
These recent issues were unrelated, so this most recent missing data was a new item.
We actually do have several redundant servers. Switching between them takes proper oversight and diligence and we will not sacrifice the necessary quality assurance when we switch to a new server.
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Brother James,
I'm afraid that's not very comforting. Now, instead of just a single problem, it
appears we have a myriad of pit falls lurking in the data universe.
I see why it is so hard to repair. It may be out of your hands.
I see one workaround.
New platform
New data
New Broker
I'm starting over
Originally posted by NinjaTrader_James View PostHello All,
It is important to keep in mind that many things can occur when recording and distributing large amounts of data and that none of the recent these data items were related, despite the proximity in the timeline and data issues manifesting themselves in the same way. The infrastructure to maintain this service is huge with many moving parts along a chain involving many parties starting with the exchange and ending at the user. All of these parties have failure points and even with proper redundancy some of these items will appear due to things like major ISP backbone outages, power outages, and even problems at the exchange directly.
We will continue to keep looking for ways to increase redundancy, improve communication, and to continue to offer the best support possible.
Please report any items on individual systems directly to support[at]ninjatrader[dot]com.
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Originally posted by NinjaTrader_James View PostHello Islander,
This recent data item only affected users on CQG/Continuum. It is important to keep in mind missing data was on the Historical Data Servers and was not a result of CQG/Continuum.
But surely this can't be the case here because it wouldn't only affect CQG users then, or am I missing something?
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Hello James,
thank you for your Information. I contact the Support then after the Restart
it works not for me and I sill miss the Data on the ES Minute-Chart....
But the real Question is: Why do you answer us Members 15 hours after
the Error occur. Its a nightmare for me, then iam a Mirusmember too and that
remembers me strong on the dark days in January.
Iam 10 years with Ninja, its the first time that you dont answer the people.
I hope that was a onetime Failure.
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Hello tderrick,
While my post was simply meant to be factual, I understand your concern. Unfortunately, nothing in life is immune to issues and trading is no different. In all of my years in this industry and with all of my interactions with our countless users, I have never once found an ISP, software, data feed, broker, computer, tech support team, etc. with 100% reliability.
The workaround I recommend, (which isn't a workaround at all, but what should be standard practice) is to ensure that just as every other component of trading has redundancy, so should you. A back up data feed can absolutely prove to be an integral tool for any person earning their living as a trader. Adding the security a back up data feed provides should prove to be a far better option than scrapping everything and starting over.
Whether or not this is an option for you or for anyone else reading is completely up to your trading needs; I am simply making a well informed recommendation based on my aforementioned experience.
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Hello lacoon,
Originally posted by laocoon View PostThis is also something that puzzles me. In an earlier post you mentioned that the problem can be at the ISP, or a power outage, or at the exchange directly, etc,
But surely this can't be the case here because it wouldn't only affect CQG users then, or am I missing something?
Suppose an ISP in Chicago providing service to a data feed fails, but a server located elsewhere for another company is unaffected because it is using another ISP, then only the first data feed would be affected. Simply put, not everyone is using the same technology. I lost cable while watching hockey last week, but my buddy with a satellite service didn't.Last edited by NinjaTrader_James; 04-14-2014, 09:36 AM.
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Hello ttmag,
Originally posted by ttmag View PostHello James,
thank you for your Information. I contact the Support then after the Restart
it works not for me and I sill miss the Data on the ES Minute-Chart....
But the real Question is: Why do you answer us Members 15 hours after
the Error occur. Its a nightmare for me, then iam a Mirusmember too and that
remembers me strong on the dark days in January.
Iam 10 years with Ninja, its the first time that you dont answer the people.
I hope that was a onetime Failure.
Per the minute data, please send us an email (if you haven't already) and we will be more than happy to get you up and running.Last edited by NinjaTrader_James; 04-14-2014, 09:37 AM.
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Originally posted by NinjaTrader_James View PostHello lacoon,
Let me give you an example of why this is not a complete understanding of the issue.
Suppose an ISP in Chicago providing service to a data feed fails, but a server located elsewhere for another company is unaffected because it is using another ISP, then only the first data feed would be affected. Simply put, not everyone is using the same technology. I lost cable while watching hockey last week, but my buddy with a satellite service didn't.
I understand what you're saying, but if the same issue happens again and again almost every week for a couple of months in a row and always only to CQG users, then I have a hard time accepting that. No one expects 100% uptime, but in this case we're very, very far away from even a 99% solution.
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Originally posted by laocoon View Postbut if the same issue happens again and again
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