Historical Data Missing From Charts

[tderrick]

Just jumping on the Pile.

Friday historical data missing

June / NQ

Ninja / AMP / CQG

Will we be notified in this thread when servers are repaired? .... may get a little more
zzzzzzzzzzzzzzzzzzzzzz....

[tderrick]

Are you kidding me?


_____________________________

Hello,



Thank you for contacting us to report the issue.



This is an issue which we are aware of and Historical Data Server maintenance is underway right now. It is likely that the missing data will be available again tomorrow morning based on the information which I see in our reporting system.



If other questions come up which I could assist with please let me know.

Sincerely,
Kyle
NinjaTrader Customer Service

[tderrick]

I am dead in the water without daily pivots and prior day VP....

I lose a day of trading

Are you kidding me?


_____________________________

Hello,



Thank you for contacting us to report the issue.



This is an issue which we are aware of and Historical Data Server maintenance is underway right now. It is likely that the missing data will be available again tomorrow morning based on the information which I see in our reporting system.



If other questions come up which I could assist with please let me know.

Sincerely,
Kyle
NinjaTrader Customer Service

[Kaldo]

I am dead in the water without daily pivots and prior day VP....

I lose a day of trading

As I said...it is their standard response.

Again, I do not want to offense the support guys but this is not acceptable!

Maybe you can understand our situation...

[laocoon]

I've said it before and I'll say it again: I've been loyal to Ninja for over 10 years and I still think that it's a great platform, but 2014 has been a disaster so far. First the Zen-Fire debacle and now this. Not a single week goes by without an issue with the historical data servers. This is simply unacceptable. How many more weeks will it take until this problem is solved for good? No platform is perfect, but if a data problem occurs it must be solved in a matter of minutes, not days.

[ttmag]

Hello!!!!???

Why we have no response at this time to the matter that we have
again no historical Data from NiNja???

[Thompson]

This is really not acceptable. Why does it take more than 24h to restore the files from a backup? Or do you not have any backup?

This should be done at least til the beginning of the Pit-Session.

[tderrick]

Exactly ....


This is our livelihoods!! ... not some website that we can just come back tomorrow!!

Why would it take an entire day to collect the data and restore it to the servers? We need Fridays data now!! ... tomorrow it won't be as important ...

Tomorrow I will need TODAY'S !!! ...do you get it !!! >>???

Daily Pivots and Volume Profile must have prior days data ....

This should have been tested the second the markets opened on Sunday....

I've said it before and I'll say it again: I've been loyal to Ninja for over 10 years and I still think that it's a great platform, but 2014 has been a disaster so far. First the Zen-Fire debacle and now this. Not a single week goes by without an issue with the historical data servers. This is simply unacceptable. How many more weeks will it take until this problem is solved for good? No platform is perfect, but if a data problem occurs it must be solved in a matter of minutes, not days.

[Kaldo]

This is really not acceptable. Why does it take more than 24h to restore the files from a backup? Or do you not have any backup?

This should be done at least til the beginning of the Pit-Session.

This should not happen AGAIN. It is known for a couple of weeks but still not resolved.

[mic.o8o]

To be fair this is free data we are talking about here. If your trading relies heavily on historical data get a backup data feed. DTN offers great data. What if they decided that offering free historical data wasn't worth it anymore? Where would we be then?

[tderrick]

Not quite free ...

a lifetime license to NT and commissions to my broker are hardly free... I pay for it in the end..

[tderrick]

No more excuses ... this gets fixed or I move on

[perryg]

No more excuses ... this gets fixed or I move on

As things seem to be, nobody seems to be bothered at Ninja, from the CEO down.

[mic.o8o]

Not quite free ...

a lifetime license to NT and commissions to my broker are hardly free... I pay for it in the end..

Lifetime license is for software. Commissions are a part of this business. Where does it say they have to offer this for free? It has always been marketed as such. If you want reliable data, pay for it.

[perryg]

Lifetime license is for software. Commissions are a part of this business. Where does it say they have to offer this for free? It has always been marketed as such. If you want reliable data, pay for it.

Take a look at what Ninja offers.......Historical data.......... http://www.picosearch.com/cgi-bin/ts...istorical+data