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NinjaTrader
Historical Data Missing From Charts
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Hello Larsieh,
At this time we have switched servers to resolve the historical data for today. Please restart NinjaTrader and reconnect to establish a connection to this server.
Our servers team is currently working with the teams responsible for the data not coming into our servers for a resolution on this to prevent it going forward.BrandonNinjaTrader Customer Service
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Originally posted by NinjaTrader_Matthew View PostWe've restored access to one of the historical data servers. Please restart NinjaTrader and reconnect and the data that was missing today will be backfilled.
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Ninja locked up and booted me out around 9:30 CST. I was forced to restart Ninja and when I did I am missing ES, NQ and YM data from yesterday. I restarted Ninja again at 9:50 CST and still missing the data from early yesterday....from around 9AM to 10:15 AM CST.
I have CQG for data.
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I was forced to restart to clear a stuck trade and it seems okay now. Thx.
However, and this is a big however, please fix these problems. I'm really tired of all the tech issues. From Mirus/Zen Fire to all the Ninja issues. I repeat my mantra - I just want to trade.Last edited by bce111; 03-14-2014, 09:41 AM.
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Originally posted by NinjaTrader_Matthew View PostThe data server is currently offline and we're in the process of restoring access. I will update this thread once I have more information.
Could you please also confirm that whatever is causing this has been fixed. Trading is difficult enough without indicators giving you all the wrong signals because some of the data is missing. This is what, the 2nd/3rd time this week? And when there's data missing there's not even a message to say there's a problemLast edited by Instamess; 03-13-2014, 10:30 AM.
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Originally posted by jhowinvest View PostNinja locked up and booted me out around 9:30 CST. I was forced to restart Ninja and when I did I am missing ES, NQ and YM data from yesterday. I restarted Ninja again at 9:50 CST and still missing the data from early yesterday....from around 9AM to 10:15 AM CST.
I have CQG for data.
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We are still working with all parties to find the root cause and to implement a fix, however there is no gurantee at this time.
We are committed to ensuring that these services work the best of our abilities and these issues have been escalated and are being actively worked on with the highest priority.
Users who have access to a backup data provider are encouraged to take advantage of NinjaTrader's ability to connect to multiple data feeds for contingency purposes. If you are interested in a back up feed, we recommend Kinetick with subscriptions starting out at $55 per month www.kientick.com
We've updated the following thread to allow users to import data for the most common requested futures instrument that may be missing data for these periods:
If you have any special requests for instruments we have not listed, please contact us at support[at]ninjatrader[dot]com and we can see what can be done.Last edited by NinjaTrader_Matthew; 03-13-2014, 03:13 PM.MatthewNinjaTrader Product Management
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I just rolled my charts to 06-14 and restarted Ninja. I am now missing ES data from march 10th and 12th. I used the txt files posted by Ninja to backfill my 03-14 ES data yesterday but now I need the 06-14. I wouldn't advise restarting now Instamess because I now have missing data.
Ninja support can you post a txt file for ES 06-14 data in the announcement forum post?
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