Historical Data Missing From Charts

[Instamess]

ES data from 13th morning (and possibly other times) is missing for me.

C'mon NT, you guys are better than this!

[NinjaTrader_Brandon]

Hello,

Thanks for your replies.

I am not seeing the missing data.

Please restart NinjaTrader, right click on your charts, and select Reload All Historical Data.

If this does not work please let me know the following.
What instrument and expiry are you checking?
What type of chart are you using? (example: Tick, Minute)
What time frame of data is missing? Please include your time zone also

[Instamess]

I had already tried exiting and restarting NT and reloading charts.

ES 06-14
Tick charts
Before the US open I normally have 15-20 bars on the 5000 tick chart. On the 13th I have just one bar before ES open (1.30 PM GMT). Time zone GMT.

[NinjaTrader_Brandon]

Hello Instamess,

Thanks for your post.

I have tested and verified that the tick data is properly available.
Please exit NinjaTrader and open the following directory in WIndows
Documents\NinjaTrader 7\db\cache
Delete the contents within this folder
Restart NinjaTrader and test

If this does not work please contact us at support[at]ninjatrader[dot]com to assist you further

[Instamess]

Nope, it's still the same, I'm afraid.

[Instamess]

I've sent an email. But now I find that the gold (GC) charts are also missing data. Most of the data for today is missing

[NinjaTrader_Brandon]

Hello Instamess,

Thanks for your reply.

I will continue to work with you in the email.

[Instamess]

Thanks, but you seem to believe there's no problem and there's no missing data.

Could anyone else here please do a 4500 tick chart for the ES over the last week and post it here please? Mine is missing most of the pre-US open data. I'd be very grateful if someone could oblige.

[writeph]

On the ES 3-14 contract, I'm missing the first 150 minutes of historical data on 3/10 and most of the first 110 minutes on 3/12. The period-type, whether 5 minute or longer, does not seem to matter. I thought this was supposed to be resolved over the weekend. Is this still a problem? If so, when will it be resolved? If not, what can I do to get those data on my charts?

[NinjaTrader_VinceB]

Hello,

What happens when you delete your cache folder?

Go to Windows Start menu--> Documents--> NinjaTrader 7--> DB folder--> Cache.

If that is of no help, please check your log tab in the control center, can you check and tell us what DS server you're connected to?

[writeph]

Thanks Vince. It's loading now.

[meowflying]

Same problem

I've got same problem exactly today, what was the solution to it?

[NinjaTrader_Brandon]

Hello meowflying,

Thanks for your post.

Who are you connected to? This is displayed in green at the bottom left of the Control Center
What instrument (and expiry if applicable) have you selected?
What chart type has missing data? (example: Tick, Minute)
What From and To time is missing data? Please include your time zone.

[merzo]

Hello,

On the 6E 06-14 contract, I'm missing from 04:57:30 (European Time) and Time[0] the last/current bar. The period-type is Tick. If I Reload All Historical Data... no obtain data after 04:57:30, just in real time, I have a hole beetween the two periods.

[NinjaTrader_VinceB]

Hello Merzo,

Thanks for the post.

Can you tell us who you're connected to?