demo connect well but no data received

[mario123]

Hello

I asked a demo to optimus futures, connect well but no data received on charts and dom..I repair DB, repair instruments but nothing happens...

[NinjaTrader_Cameron]

Hello,

Can you tell me the following:

- What version of NinjaTrader are you using? You can check under Help -> About, this will look like 7.0.1000.xx

- What instrument have you selected? If a Futures instrument, please include Front Month (ES 03-14)

- What chart interval is selected? (5min, 4 range, etc.)

- Is there an error message listed in the Log tab of the Control Center? If errors are found, please report.

[mario123]

no said error

Versión 21
instrument GC and SI open markets now
renko 5 and renko 2
Dom no data
thanks

[NinjaTrader_Cameron]

Hello,

Please reset your master instrument list.


To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


Once the reset is complete, restart NinjaTrader.

[mario123]

Hello,

Please reset your master instrument list.


To reset your instruments please: go to the Tools menu, select the Options menu item, select the Data tab, and then click on 'Reset Instruments'.


Once the reset is complete, restart NinjaTrader.

i did it, but still the same
Coneects well , charts corrects at time but dont move, and Dom no shown data. I think is a demo problem from optimus, maybe.
Thanks

[NinjaTrader_Cameron]

Hello,

Please send a note to Support[At]NinjaTrader[Dot]Com.

Put ATTN: Cameron in the subject field and a link to this forum post in the body.

Provide a phone number and a good date/time including your time zone you would available for a call.