unable to connect to zen-fire

[bce111]

Sorry if we missed anything but we're happy to help.

Can you please send me an email directly to support[at]ninatrader[dot]com and include your log and trace files so I may look into this further. Please include Attn: Matthew in the subject line.

Okay I will. Thanks, Matthew.

[NinjaTrader_Matthew]

Hi

Obviously there are a lot people here with a lot of different issues. And I'm sure you're working hard to deal with all of this. Is someone going to respond to my particular problem about the gateway error message, which I haven't seen addressed yet? Thanks. BTW I think this is a server issue.

http://www.ninjatrader.com/support/f...259#post356259

Sorry if we missed anything but we're happy to help.

Can you please send me an email directly to support[at]ninatrader[dot]com and include your log and trace files so I may look into this further. Please include Attn: Matthew in the subject line.

[bce111]

Hi

Obviously there are a lot people here with a lot of different issues. And I'm sure you're working hard to deal with all of this. Is someone going to respond to my particular problem about the gateway error message, which I haven't seen addressed yet? Thanks. BTW I think this is a server issue.

http://www.ninjatrader.com/support/forum/showthread.php?p=356259#post356259

[NinjaTrader_Matthew]

Confirmed for Globex contracts, but still missing data from DX (via ICE) and FGBL (via Eurex) from 7:42 - 8:08 CT. Still no volume data in the T&S feed.

Thanks for the additional report of historica data, we'll look into that.

The fundamental daily volume data is currently not available from the Zen-Fire servers. They are aware of this behavior and have it on their list to update in the near future.

Until this data is available, you may consider adding the VOL indicator to your market analyzer column which will use NinjaTrader Daily data to calculate these values internally. Please see this brief video for the steps needed to accomplish this:

http://screencast.com/t/HuvrBr9Ce4hj

[NinjaTrader_Matthew]

If you're unable to connect, please send us an email to support[at]ninjatrader[dot]com and we can look at your individual diagnostic files.

You will find the log file in the Documents > NinjaTrader 7 > Log folder.

* The log file will be named ‘log.20131230.txt’

You will find the trace file in the Documents > NinjaTrader 7 > Trace folder.

* The trace file will be named ‘trace.20131230.txt’

[ntauto]

For users seeing gaps in historical from around 3:00AM this morning, please restart NinjaTrader to reconnect to the data server. You should see this data available for the times reported missing earlier.

What about users whose machine is stuck on "Connecting..."?

[willehm]

Confirmed for Globex contracts, but still missing data from DX (via ICE) and FGBL (via Eurex) from 7:42 - 8:08 CT. Still no volume data in the T&S feed.

[outrigger999]

Thanks for trying, very interesting.

[NinjaTrader_Matthew]

For users seeing gaps in historical from around 3:00AM this morning, please restart NinjaTrader to reconnect to the data server. You should see this data available for the times reported missing earlier.

[traderx123]

I still get the same problems I reported before, namely I launch NT and everything is fine since I'm not auto connecting to Zenfire however when I try to connect and have my Task Manager window open too, I can see a massive run up of memory usage to a ceiling and then a drop back down at which point I get a connection. It appears that I'm connected at that point and the app is stable but it's not. After bring up a chart and changing some parameters, NT will eventually crash. It's happened 5 times this morning. So getting connected is not enough, I'm worried about having NT crash on me when I have open orders. If you think it's my pc, it's not, I have a Core i7 Haswell with 16 GB of RAM and I'm running 64 version of NT7v18.

Can someone else verify that when connecting to Zenfire you get a run up in memory usage? Just CTRL-ALT-Delete and then chose "Start Task Manager" and you will see the window show up. Watch the memory usage of NinjaTrader under the Processes tab when you're establishing a connection to Zenfire. I'd be interested in knowing if this happens with other data connection types but since I only have Zenfire I cannot test this myself.

Please help.

Hi Outrigger, I tried doing what you said and did not get the run-up in memory.

[Joshua 1:8]

Revise trading plan to add a different trading platform for back up.

[bce111]

When I just looked at the "Settings" in the Zen-Fire connection, under Environment is say "prod-nt". I don't recall seeing that before. Should that be there? Thanks.

[Joshua 1:8]

Just great!

[einstein]

new version

why on earth was this released? All charts screwed up. connections dropped over and over. when will this be fixed properly???

[ntauto]

Are folks seeing issues with older versions of NT? We were all asked to upgrade to v18 and I am not sure if the issues are related to this new version.