unable to connect to zen-fire

[outrigger999]

I still get the same problems I reported before, namely I launch NT and everything is fine since I'm not auto connecting to Zenfire however when I try to connect and have my Task Manager window open too, I can see a massive run up of memory usage to a ceiling and then a drop back down at which point I get a connection. It appears that I'm connected at that point and the app is stable but it's not. After bring up a chart and changing some parameters, NT will eventually crash. It's happened 5 times this morning. So getting connected is not enough, I'm worried about having NT crash on me when I have open orders. If you think it's my pc, it's not, I have a Core i7 Haswell with 16 GB of RAM and I'm running 64 version of NT7v18.

Can someone else verify that when connecting to Zenfire you get a run up in memory usage? Just CTRL-ALT-Delete and then chose "Start Task Manager" and you will see the window show up. Watch the memory usage of NinjaTrader under the Processes tab when you're establishing a connection to Zenfire. I'd be interested in knowing if this happens with other data connection types but since I only have Zenfire I cannot test this myself.

Please help.

[ntauto]

I did upgrade over the weekend and it is stuck on Connecting.

[Jonson]

Now I see multiple reconnection, my recommendation is not to trade

[Joshua 1:8]

Me too. Since Last Night. I'm connected now... but how reliable is it???? I wouldn't want to put on a trade with connection issues.

[bce111]

The beat goes on. I just sent this email to my broker. I'm attaching the error message I receive when I enter a live trade. I entered it far away from the market as the one I tried yesterday away from the market registers as Status "Unknown". I wanted to trade this morning but now I can't. Here's the email. Please read it thoroughly. Thanks. And please have your most experienced and knowledgeable reps look into this. Thanks.

"Good Morning. You didn't read my emails thoroughly maybe. It's more than that. It's not a Google Chrome issue. You guys should read this thread thoroughly. A lot of people are having problems with this including this morning. http://www.ninjatrader.com/support/f...ad.php?t=62799 Now this morning as I just logged in I find that my short I tried to yesterday to see if it showed up in MirusTrader, and NT and Zen Fire wouldn't let me cancel, and I called about last night to make sure it wasn't still active, is showing that the status of is "Unknown". See attachment which includes the error message I received when I tried to cancel it in NT and the result shown in MirusTrader. Does this mean it may still be active? What's with that? Really? Please do whatever you need to do to make sure this order has been cancelled as I can't do that. You're my broker. Thanks.

I just want to trade. It seems this wasn't ready for release. You should always provide people the option of using the working existing software before forcing them to use something that may have bugs in it. Thanks.

Now I'm having the exact same issues this morning. I've attached a print screen of the same error message from Zen-Fire. I just want to trade. Please make sure this trade gets cancelled too as I can't. I made it way away from the market anticipating this might happen. Thanks."

[Instamess]

Matthew, are you also aware of connection problems? What's the ETA?

[NinjaTrader_Matthew]

Thank you for reporting. We're aware of the data missing from these servers and are looking into these items further.

Thank you for your patience.

[traderx123]

Not working at all !

Connected this morning but charts are not updating ! no time and sales at all ! The whole thing is dead !! Connection keeps dropping !!!

[willehm]

In addition to missing data, we also still have no volume data feed for GLOBEX contracts and are still experiencing rejected orders for contracts we regularly trade. The issue with session hi/lo data in the DOM appears to be resolved.

[jmflukeiii]

Hi there,

My connection is back now after being lost a few times this am but the historical data is missing hours from this morning. Is this issue being resolved?

This is my issue now as well. Connecting is a good change from yesterday, however. I just hate when I 'reload historical data' and it takes away the bars I've had to build since I opened Ninja this morning.

[debbieg100]

Connection and historical data

Hi there,

My connection is back now after being lost a few times this am but the historical data is missing hours from this morning. Is this issue being resolved?

[ArkhamB]

Ninja connected this morning. Seems like the time/sales aren't working exactly right but will have to see how the day goes to know if that observation is right.

Thanks for the replies.

[Instamess]

And I've just had another "connection lost". I'm sure I can contact support but from my experience so far today the connection will just come back on again and then get lost again. Again and again.

So I don't think there's any point contacting support. It seems a system wide problem that needs to be fixed, not a problem on my home PC.

[laocoon]

Unfortunately it hasn't been resolved for everyone. I've been in touch with Mirus for the last couple of hours regarding this exact issue and I'm still waiting for them to call me back.

[NinjaTrader_Matthew]

Hello All,

There were reports of connection issues last evening preventing clients from connecting. However this has been resolved and should allow you to connect after you close and restart NinjaTrader.

If you're still unable to connect, please contact us at suppport[at]ninjatrader[dot]com