No data in GE or NG futures

[BrianNC]

I have several markets up such as GC, CL, TF EMD, etc, but when I try and create a Eurodollar chart (GE) or Natural gas (NG) I get no data in the NG and just a few bars in the Eurodollar. I have the chart set to 24/7, it is intraday data. And it is a sim account with real time data. Any ideas?

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)
Who are you connected to? This is displayed by green on lower left corner of the Control Center window.
Which expiry of these futures have you requested data for? (09-13, 12-13, etc.)

Which bar type is used in the chart? (tick, minute, range, etc.)
How many days of data are requested?
Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

[BrianNC]

OK, just realized NG was wrong contract. But GE I just added and it is 12-13. I just get a few bars. Data is set to 3 days back.

[BrianNC]

Hello,

Thank you for your post.

What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)
Who are you connected to? This is displayed by green on lower left corner of the Control Center window.
Which expiry of these futures have you requested data for? (09-13, 12-13, etc.)

Which bar type is used in the chart? (tick, minute, range, etc.)
How many days of data are requested?
Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

64 bit 7.0

Connect to CQG.

12-13 expiry

Minute charts, but no time works.

3 days data

No errors.

CGQ. Adapter. SubscribeMarketDataResolve: CPEZ3 is not enabled for realtime quotes and trading.

Not sure if that is related to GE.

[NinjaTrader_Kyle]

Hello,

Thank you for getting back to me with this information.

Could you please double-check the version of NinjaTrader? This is shown in a 7.0.1000.X format in the Help > About menu.

Thank you.

[BrianNC]

64 bit 7.0.1000.15

[NinjaTrader_Kyle]

Hello,

Thank you for getting back to me.

I was able to access GE 12-13 data here using the default settings from this version of NinjaTrader. I would therefor like you to disconnect from your data provider and reset NinjaTrader's instrument list:

• Open the Options menu (Tools > Options) then navigate to the Data tab.
• Click Reset Instruments.
• Restart NinjaTrader for the change to take effect.

After restarting, please reconnect and try a new GE 12-13 chart.

[BrianNC]

Here is what it looks like. See attached.

[BrianNC]

To add a note, all other symbols work perfectly in my list.

[NinjaTrader_Kyle]

Hello,

I am able to recreate your chart only when using the '<Use Instrument Settings>' session template. Please make sure that the Default 24/7 template is applied in the Data Series menu.

[BrianNC]

Checked and it was set to '<Use Instrument Settings>, changed it like you suggested, still the same thing. It's just this one market. All others work fine. Thanks for your help.

[NinjaTrader_Kyle]

Hello,

To confirm, right clicking in the chart and selecting the Reload All Historical Data option would not correctly backfill the data, correct?

[BrianNC]

Hello,

To confirm, right clicking in the chart and selecting the Reload All Historical Data option would not correctly backfill the data, correct?

Nope, doesn't work. Still like pic above.

[NinjaTrader_RyanL]

Hello BrianNC,


Thank you for the follow up.


I would like to test the situation further on my end.


Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Attach a copy of your config file:

• You will find your configuration file in the following directory:
• (My) Documents\NinjaTrader 7\config.xml

I look forward to assisting you further.

[trashy123]

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