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FXCM - Demo Account

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    FXCM - Demo Account

    Has anyone else had issues placing an error to FXCM with a demo account? I believe they know about the problem I reported to them about 2 weeks ago - but no resolution. I had hoped .15 would have fixed it, but still no fix.

    Here is the error when I try to buy a limit or market order on EURUSD:
    "Unsupported order type or API error affected Order: Buy 10000 Market"


    #2
    Hello bobcat70,

    Thank you for your post.

    I am not aware of any standing issues like this. So that I may investigate, please contact me by email at Support AT NinjaTrader DOT com. In the message please include a link to this forum thread and a copy of today's trace file. The file is located in the Documents > NinjaTrader 7 > Trace folder. I would need the 'trace.20130808.txt' file.
    KyleNinjaTrader Customer Service

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      #3
      Thanks. Sent.

      Comment


        #4
        Any info on this issue? I have not heard back from FCXM.

        Comment


          #5
          Hello,

          I do not have any additional information at this time however could you please reply to the email thread which you and I had going so that I can review the case to make sure there is nothing else I can do here? Moving forward, let's plan on working exclusively from email as that thread in our system holds the diagnostic files which I would need to review.
          KyleNinjaTrader Customer Service

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