Can't connect

[Vozdovac]

Everytime I try to connect to TT, my Ninja says "connecting" but nothing happens. I have never had this problem before. Any suggestions?

Thanks

[NinjaTrader_RyanL]

Hello Vozdovac,


Thank you for your post.


In order to assist you, please let me know the following:

• What version of NinjaTrader are you using? You can check under Help -> About (Example: 7.0.1000.X)
• Do you receive an error on screen? Are there errors on the Log tab of the Control Center? If so, what do these errors report?

I can test your account connection on my end. Please send a note to Support [AT] NinjaTrader [DOT] com with "ATTN: Ryan L." in the subject line.

In the message, please include the following:
1.) A link to this forum thread.
2.) Please send me your configuration file

• You will find your configuration file in the following directory:
• (My) Documents\NinjaTrader 7\config.xml

I look forward to assisting you further.

[Vozdovac]

Hello Ryan,

I just e-mailed everything you asked for.

Thanks

[chisel]

Everytime I try to connect to TT, my Ninja says "connecting" but nothing happens. I have never had this problem before. Any suggestions?

Thanks

Same thing happened to me today. I called my broker and the the TT Host IP connections changed. I didn't get the email from the broker telling me this, so I called and found out about it a few minutes ago.

[Vozdovac]

Chisel, Thanks for the info! That's what the problem was.

[chisel]

Glad I could help.