Lost Charts

[TPCMAN]

Computer crashed when my Ninja was open. When I rebooted and opened Ninja my charts are gone from my workspace. The only thing that pops up is the Control Center. How do I get may charts back? Thanks

[NinjaTrader_Kyle]

Hello,

Thank you for your post.

Unfortunately, it sounds as if the original workspace files have become corrupt. I have encountered this behavior before due to an unexpected loss of power.

Moving forward, we would need to look in to restoring your settings from a backup if possible. The steps required are outlined here: http://www.ninjatrader.com/support/h...up_archive.htm

If no backup is available, the settings held in the workspace(s) would need to be recreated manually.

[TPCMAN]

Ok...the restore didn't work. So you are saying I have to recreate my 55 charts manually...meaning I have to set each one up separately? This is total BS. I even backed my information up regularly and those files are gone.

[NinjaTrader_Kyle]

Hi,

Sorry to hear of your frustration.

If you have other backups, I would go ahead and try restoring settings from them as well. If it appears that you don't have a working backup of the settings I'm afraid they would need to be recreated.

[TPCMAN]

Kyle - Tried to restore from back up multiple times and getting this..."NinjaTrader was unable to restore the selected backup archive file: Cannot find central directory"

What is this? Now I can't restore any of my backups! Not good for Ninja!!!!!!!

[TPCMAN]

What I am dumbfounded about is that each chart that I create is not saved individually. This is a no brainer for Ninja but you have failed to do it. I have never had so much trouble with a platform in my 18 years of trading. I will have to spend the better half of my day tomorrow recreating my work spaces because the back up system doesn't work. THANK GOODNESS I have TradeStation (That is working like a charm) on this same computer.
Looks like it's time to make a change.

[NinjaTrader_Kyle]

Hi,

I am sorry to hear that there were issues with the other backups which you'd tried as well. I fully understand how frustrating that can be. For what it's worth, I'm also sorry for the inconvenience of recreating the charts and settings of your workspace and wish I had another option to try in restoring the settings. If questions come up as you reconfigure which I could assist with, please don't hesitate to contact me either here or via email at Support[AT]NinjaTrader[DOT]com.