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NinjaTrader
Lost Charts
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Hello,
Thank you for your post.
Unfortunately, it sounds as if the original workspace files have become corrupt. I have encountered this behavior before due to an unexpected loss of power.
Moving forward, we would need to look in to restoring your settings from a backup if possible. The steps required are outlined here: http://www.ninjatrader.com/support/h...up_archive.htm
If no backup is available, the settings held in the workspace(s) would need to be recreated manually.KyleNinjaTrader Customer Service
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What I am dumbfounded about is that each chart that I create is not saved individually. This is a no brainer for Ninja but you have failed to do it. I have never had so much trouble with a platform in my 18 years of trading. I will have to spend the better half of my day tomorrow recreating my work spaces because the back up system doesn't work. THANK GOODNESS I have TradeStation (That is working like a charm) on this same computer.
Looks like it's time to make a change.
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Hi,
I am sorry to hear that there were issues with the other backups which you'd tried as well. I fully understand how frustrating that can be. For what it's worth, I'm also sorry for the inconvenience of recreating the charts and settings of your workspace and wish I had another option to try in restoring the settings. If questions come up as you reconfigure which I could assist with, please don't hesitate to contact me either here or via email at Support[AT]NinjaTrader[DOT]com.KyleNinjaTrader Customer Service
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